What to do if your Apple ID has been hacked

Your Apple ID is your key to entering the walled garden of Apple; without it, you cannot access any of the products and services. We explain how to take care of it.

First of all, it is important to be aware that your Apple ID gives access to all your photos, your contacts, your calendar… you must therefore take care of it and have the right reflexes in the event of hacking.

How do you know if your Apple ID has been hacked?

The easiest way to tell if your Apple ID has been hacked is to check your inbox for a change account message. If you see emails informing you that your password or any other account details have been changed without your intervention then you have been hacked.

Your account has also been compromised if you receive an email or notification that your Apple ID was used to sign in to a device you don’t recognize or haven’t signed in to recently (via Apple Support). If you discover that your Apple ID has been compromised, you need to act quickly.

What to do if your Apple ID has been hacked?

If you are certain that your Apple ID has been compromised, there are a few steps to recover a hacked Apple ID account (via Apple Support):

A. Log in to the Apple ID page

Log in to your Apple ID account page (appleid.apple.com). If you’re having trouble doing this, or if you get a message that says the account is locked or disabled, try resetting the account from your iPhone or any other Apple device you’ve signed in to previously. To do this, go to Settings, tap your name, then select Password & security > Change password, and follow the instructions to reset your password. You can also sign in to your Apple ID account from a new device by selecting “Forgot Apple ID or password?” when it appears during installation.

You can manage your identifier directly on the web page dedicated to Apple ID

B. Change your password

Next, change your Apple ID password and be sure to choose a new strong password. If your password of choice isn’t a combination of upper and lower case letters, numbers, symbols, and 12-30 characters, it’s not very strong. If you have trouble finding such a password yourself, try a password manager.

C. Verify all personal information

You should also review all of your personal information. Review information such as your name, your primary Apple ID email address, backup email addresses, and your phone number.

D. Two-factor identification

The final, and probably most important, security measure is to set up two-factor authentication (2FA) for your Apple ID. Two-factor authentication adds an extra layer of security that prevents access to your account even if your password is hacked. You will need to verify an additional login ID using a PIN you will get on your phone or a biometric ID. iPhones have a built-in 2FA authentication tool, so you can beef up your security with this tool or use a third-party two-factor authentication app.

If none of these solutions work, you may need to contact Apple Support for assistance in recovering the account. Unfortunately, this process can take several days.

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